House of Halal · ALSHYN LLC
Refund & delivery policy
Last updated 2026-06-18
House of Halal is operated by ALSHYN LLC, an Illinois limited liability company. We facilitate ordering, delivery, and customer support for HMS-certified zabiha partner butchers; the butcher is the seller of record. This policy explains how delivery, cancellations, and refunds work.
Delivery
- Orders are delivered by courier through Uber Direct or our own couriers, dispatched once the butcher accepts and prepares your order.
- Delivery windows shown in the app are estimates, not guarantees. Traffic, weather, and courier availability can affect timing.
- We deliver only to ZIP codes a partner butcher serves. If no butcher covers your address, you won't be able to check out there.
- Because meat is perishable, please be available to receive your order during the delivery window.
Cancellations
- You may cancel within 60 seconds of butcher acceptance for a full, automatic refund — no questions asked.
- After that window, the butcher may have already begun cutting and packing your order. Contact support and we'll help where we can.
- If a butcher can't fulfill your order (out of stock, closed, courier unavailable), we cancel it and refund you in full, automatically.
Refunds
- If anything about your order is off — quality, freshness, missing or wrong items, or a late delivery — contact support and we'll refund you. During our beta we don't require photos or proof.
- Refunds go back to your original payment method via Stripe. We never need your card number.
- Refunds typically post in 5–10 business days, depending on your bank. You'll see the refund reflected in the app and receive a confirmation.
- Partial refunds (e.g. one missing item) are issued for the affected items.
| Situation | What happens |
|---|
| Cancel within 60s of acceptance | Full automatic refund |
| Butcher can't fulfill | Full automatic refund |
| Quality / freshness issue | Refund after you contact support |
| Missing or wrong item | Refund for the affected item(s) |
| Late delivery | Contact support — we'll make it right |
How to request a refund
Reach us in the app (Account → Help) or contact us directly — see below. Best response time is within 1 business day. For urgent delivery issues, call or text.
ALSHYN LLC · Chicago, IL · [email protected] · +1 (224) 652-9659 · Terms of use · Privacy
← Back to House of Halal